Last updated: [26 July 2026]
Please read these Terms and Conditions carefully before using hoorbysamina.com or placing an order. By using this website or placing an order, you agree to be bound by these Terms.
1. About Us
This website is operated by Hoor by Samina, a jewelry brand registered in [Dubai, United Arab Emirates] under trade license number [LICENCE NUMBER]. In these Terms, "we", "us", and "our" refer to Hoor by Samina, and "you" refers to the person using the website or placing an order.
Contact: [email@hoorbysamina.com]
By using this website, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract. If you are under 18, you may only use the website with the involvement and consent of a parent or legal guardian.
You agree not to use the website for any unlawful purpose, to interfere with its operation, or to attempt to gain unauthorized access to any part of it.
3. Products and Descriptions
We take care to describe and photograph each piece as accurately as possible. Because our jewelry uses natural gemstones, pearls, and hand-carved elements, small variations in colour, pattern, and finish between individual pieces are natural and expected — they are part of the character of handmade fine jewelry, not a defect.
All products are subject to availability. In the event a piece is out of stock after your order is placed, we will contact you promptly to offer a replacement, backorder, or full refund.
4. Pricing
All prices are listed in [AED / your default currency] and are inclusive of any applicable VAT unless stated otherwise. Prices do not include shipping costs, which are calculated at checkout, or import duties for international orders, which are the customer's responsibility.
We reserve the right to correct pricing errors on the website. If a pricing error affects an order you have placed, we will contact you before dispatch to confirm whether you wish to proceed at the correct price or cancel the order.
5. Orders and Payment
When you place an order, you are making an offer to purchase. Your order is confirmed and a binding contract is formed only when we send you an order confirmation email.
We accept online payment only via the payment methods shown at checkout. We do not accept cash on delivery. Payment must be received in full before your order is dispatched.
We reserve the right to refuse or cancel any order at our discretion, including where we suspect fraud, where the pricing was clearly incorrect, or where we are unable to verify your payment or delivery details.
6. Shipping, Returns, and Exchanges
Shipping is covered by our [Shipping Policy]. Returns and exchanges are covered by our [Returns & Exchanges Policy]. Both form part of these Terms.
7. Consumer Rights
Nothing in these Terms limits or affects your statutory rights as a consumer under UAE Federal Law No. 15 of 2020 (Consumer Protection) or any other applicable consumer protection law.
8. Intellectual Property
All content on hoorbysamina.com — including designs, product photography, illustrations, logos, text, and page layouts — is the property of Hoor by Samina and is protected by UAE and international copyright and trademark law. You may not reproduce, distribute, or use any content from this website for commercial purposes without our prior written consent.
9. Limitation of Liability
To the maximum extent permitted by law, Hoor by Samina is not liable for indirect, incidental, or consequential losses arising from your use of the website or any product purchased through it. Our total liability in connection with any order is limited to the amount you paid for that order.
This section does not limit or exclude our liability for fraud, personal injury caused by our negligence, or any liability that cannot be excluded under UAE law.
10. Force Majeure
We are not liable for any failure or delay in performing our obligations under these Terms where the failure or delay is caused by events outside our reasonable control, including natural disasters, government actions, war, civil unrest, courier failures, or public health emergencies.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Any dispute arising in connection with these Terms, an order, or your use of the website will be subject to the exclusive jurisdiction of the courts of [Dubai], United Arab Emirates.
12. Changes to These Terms
We may update these Terms from time to time. The version in effect when you place your order is the version that applies to that order. The latest version is always available on this page.
Contact:
For any questions about these Terms, please contact us at [email@hoorbysamina.com].
