Last updated: [26 July 2026]
Hoor by Samina ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the rights you have over it. This policy is written to comply with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable Dubai regulations.
1. Information We Collect
When you visit or place an order on hoorbysamina.com, we may collect:
Identification information: full name, delivery address, billing address, phone number, email address.
Order information: items purchased, order value, order history.
Payment information: card details are processed directly by our payment gateway (Stripe / [your gateway]). We do not store your full card number on our servers.
Technical information: IP address, browser type, device information, pages viewed, and cookies. This is collected automatically when you use our website.
Communications: any correspondence you send us via email, contact forms, or social media.
2. How We Use Your Information
We use your information to:
Process and fulfill your orders, including shipping and customs documentation for international deliveries.
Communicate with you about your order, respond to inquiries, and provide customer support.
Send marketing communications (only if you have opted in), which you can unsubscribe from at any time.
Improve our website, products, and services.
Detect and prevent fraud, and comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data. We share it only with:
Payment processors to complete your transaction.
Shipping providers (couriers such as DHL, Aramex, FedEx) to deliver your order.
Service providers who help us operate the website (hosting, email, analytics), all bound by confidentiality obligations.
Government or regulatory authorities where required by law.
4. International Transfers
Because we ship worldwide, your data may be transferred to and processed in countries outside the UAE. We take appropriate safeguards to ensure your data is protected to a standard consistent with UAE law.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described above, meet legal or accounting requirements, and resolve disputes. Order records are typically retained for a minimum of five years in accordance with UAE commercial and tax regulations.
6. Your Rights
Under the UAE Personal Data Protection Law, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data, subject to legal retention requirements.
Withdraw consent to marketing communications at any time.
Object to certain processing of your data.
To exercise any of these rights, contact us at [email@hoorbysamina.com].
7. Cookies
Our website uses cookies to remember your preferences, enable cart functionality, and analyze site traffic. You can disable cookies in your browser settings, but some parts of the site may not function correctly if you do.
8. Security
We use industry-standard technical and organizational measures to protect your data, including SSL encryption on all pages that collect personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this policy from time to time. Any material changes will be posted on this page with a revised "Last updated" date.
Contact:
For any questions about this Privacy Policy, please contact us at [email@hoorbysamina.com].
