Last updated: [26 July 2026]
Hoor by Samina ships worldwide. Please read the following carefully before placing your order.

1. Processing Time
Orders are processed and dispatched within 5–7 business days of the order being placed. During peak periods, holidays, or for pieces that require final quality checks, processing may take slightly longer — we will notify you by email if this is the case.

Business days are Monday to Friday, excluding UAE public holidays.

2. Shipping Destinations
We ship worldwide. All orders are dispatched from the United Arab Emirates.

3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the weight of your order. You will see the exact shipping cost before you complete your purchase.

4. Delivery Times
Estimated delivery times, from the date of dispatch:

  • United Arab Emirates: 1–3 business days
  • GCC countries: 2–5 business days
  • Rest of the world: 5–10 business days

These are estimates provided by our shipping partners and are not guaranteed. Delivery times may be affected by customs clearance, courier delays, extreme weather, or other factors outside our control.

5. Tracking
Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your package.

6. Customs, Duties, and Taxes
For international orders (outside the UAE), your parcel may be subject to import duties, taxes, or customs clearance fees on arrival in the destination country. These charges are the responsibility of the customer and are not included in the price paid at checkout.
We recommend checking with your local customs office before placing an order to understand any potential charges.

7. Delivery Issues
If your parcel is lost, delayed beyond the estimated delivery window, or arrives damaged, please get in touch with us at [email@hoorbysamina.com] as soon as possible, and we will investigate with the courier and work to resolve the issue.

Once a parcel has been marked as delivered by the courier, Hoor by Samina is not responsible for loss or theft from the delivery address.

8. Incorrect Addresses
Please double-check your delivery address at checkout. Orders returned to us due to an incorrect or incomplete address will be reshipped at the customer's expense.

Contact:
For any shipping questions, don't hesitate to get in touch with us at [email@hoorbysamina.com].