Last updated: [26 July 2026]
We want you to love what you receive. If something isn't right, our returns and exchanges policy is set out below. This policy is in addition to your legal rights under UAE consumer protection law and does not limit them.
1. Return Window
You may return most items within 30 days of delivery for a refund or exchange, provided the item meets the conditions in section 3 below.

2. Items That Cannot Be Returned
The following items are not eligible for return or exchange, except where the item is faulty, damaged, or incorrect:

  • Custom-made and bespoke pieces, including pieces made to your specifications, engraved items, and resized items.
  • Pierced earrings, for hygiene and safety reasons.
  • Gift cards.

Your legal right to return a faulty or misdescribed item is unaffected by these exclusions.

3. Condition Requirements
To be eligible for return or exchange, the item must be:
Returned within 30 days of the delivery date.
Unworn, unused, and in its original condition.
Returned in its original packaging, including any pouches, boxes, authenticity cards, and tags.
Accompanied by your proof of purchase (order confirmation or invoice).
Items returned in a condition inconsistent with the above may be refused or subject to a partial refund at our discretion.

4. How to Return an Item
Email us at [email@hoorbysamina.com] within 30 days of delivery with your order number and the reason for return.
We will respond within 2 business days with return instructions and the address to ship to.
Package the item securely in its original packaging.
Ship the item back using a tracked and insured shipping service.
Please do not send items back before receiving return instructions from us.

5. Return Shipping Costs
The cost of return shipping is the responsibility of the customer, unless the item you received was faulty, damaged, or incorrect. In those cases, we will cover the cost of return shipping in full.
We strongly recommend using a tracked shipping service, as Hoor by Samina is not responsible for items lost or damaged in transit during the return process.

6. Refunds
Once your return is received and inspected, we will notify you by email of the outcome. Approved refunds will be processed to your original payment method within 10 business days of approval. Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.
Original shipping charges are non-refundable, except where the return is due to a fault on our part.

7. Exchanges
If you would like to exchange an item for a different size, style, or piece, please indicate this in your initial return request. Exchanges are subject to availability. If the replacement item has a higher value, we will send you a payment link for the difference. If it has a lower value, we will refund the difference to your original payment method.

8. Faulty or Incorrect Items
If your item arrives faulty, damaged, or is not what you ordered, please contact us at [email@hoorbysamina.com] within 7 days of delivery with photos of the item and packaging. We will arrange a return at our cost and offer you a full refund, replacement, or repair, in accordance with your rights under UAE consumer protection law.

Contact:
For any questions about returns or exchanges, please contact us at [email@hoorbysamina.com].